"Your request for feedback was dated 2/14/06 and nothing could be more appropriate than Valentine’s Day to take the opportunity to thank you for all you’ve done for us. Dealing with your company truly warms the heart, from the feet up, in our case. Let me explain:
When we decided to build our new home, we contacted you to recommend a heating system. Upon your suggestion, we chose to have radiant heat installed in our floors throughout the house.
The attraction, for me, with the radiant heat was that there are no restrictions on furniture placement, it is very even heat with no air blowing, and it is efficient.
Even though you had never worked with our builder and communication wasn’t what it could have been, you came through on the installation process. At times, given very short notice and deadlines, you got the job done.
When the basement flooded due to the tremendous rain in October, 2005, it was YOU who pumped out the water (at least 3 times!!). At crunch time, with final inspection 5 days away and a total mix-up on insulation in the basement, YOU made yourself available to at least lend your guidance and expertise to us so we could get the job done. We couldn’t have been more thrilled to pass that final inspection.
Now that we’re in the house, you are still providing “after care” by fine-tuning the system and adjusting the water temperature in the tubes in the floor to provide optimum comfort without sacrificing efficiency. Another service that you provide is perhaps what I appreciate the most.
Consulting with us to tighten up the attic and attempt to stem the flow of cold air that was stealing our heat is a lot like the icing on the cake and the icing is the BEST part, to me.
We appreciate your accessibility and timely responses. Email has worked wonders for us. Your thorough knowledge of heating systems and fuels is respected and your patience in educating us is appreciated.
I can honestly say that few men in the construction or utility industries treat me with the kindness and consideration I receive from you. Many times it seems that “Builder Bob’s” tend to prefer to deal with the men of the family, but I never get that feeling from you and I appreciate that as well.
Whether you are dealing with me or Dave or both of us together, you are always the same caring person. As you know, I’ve recommended you and your services to everyone who ever talks about HVAC needs.
Yes, Valentine’s Day is the perfect time for me to let you know how much we LOVE doing business with Field’s Oil & Heating Service.
Thank you from the bottom of our warm hearts and feet!!" Michele & Dave I.,Nazareth, PA
"My wife and I live in a two-story brick house built in 1950. We have used window air conditioners and avoided installing a central AC system for the 17 years we have lived in the house because we wanted to avoid what we thought would be substantial difficulty, disruption, and dirt.
This spring, we decided to bite the bullet and install a central AC system. We hired Ken Field to install the system, and it was probably the best improvement we have ever made in our house. Ken designed a system using latest technology and thus avoided having to consume any significant second floor closet space and completely eliminated the need to install sheet rock-covered conduits.
Ken and his people installed the system with minimum disruption to our home and our routine. We were amazed at the lengths the Field people would go to in order to clean up any dirt, dust, and debris. At all times, Ken and his employees were gracious and courteous. The best of all is that the system is one of the best central AC systems we have experienced - quiet, even cooling, and efficient.
My wife and I recommend Ken Field and his organization with the greatest amount of confidence, satisfaction, and enthusiasm." Mr. & Mrs. Charles P.,Nazareth, PA